Copy of Customer Care

ORDERS

Once you have placed an order on our website, you will receive an automated email confirming your order. We typically ship out orders between 1 and 3 business days with the shipping method of your choice. If you would like your package shipped out sooner, please call or email us, and we'll do our best to accommodate if we can.

 

 PAYMENTS WE ACCEPT

Urbanic accepts Visa, Mastercard, American Express, Paypal and ApplePay

 

SHIPPING

Once your order has shipped, you will receive an automated shipping confirmation with the order status and a tracking number. We ship all goods out via USPS and UPS. Please note that we cannot ship to PO boxes via UPS due to shipping restrictions. 

  

RETURNS + REFUNDS

If for some reason you are not satisfied with your purchase, please let us know right away. You may return the goods un-opened and in their original condition within 30* days of your receipt for exchange or store credit (*within 10 days for seasonal merchandise). Once the product arrives back to us we will issue an e-gift card for the products, however shipping costs are non-refundable. 

 

DAMAGED ITEMS

If an order is delivered with damages, a photo of the damaged product will be required to process a return or exchange. Please email the photo of the item with your order number to hello@urbanicpaper.mom

 

SECURITY

Your privacy is important to us.  We will never share or sell your information to a third party organization. Your personal information is safe and protected with an SSL (secure socket layer) built into our site. This will ensure that all of your data is encrypted and protected.